Frequently Asked Questions

For online purchases, please see our Fit Guide for details. Shirts are available online in both standard and our Made-To-Order sizes. We will also provide Try-On Shirts to help determine the right size.

Hamilton Bespoke, our most custom option, is available exclusively at our Houston Workshop or a Hamilton Stockist.

Still need help? Call us at 713.264.8800 or email [email protected], and we’ll be happy to walk you through the measurement process.

We’ll make a shirt and guarantee a perfect fit. If not fully satisfied, we’ll alter or replace the first shirt at no charge. Once we find the perfect fit, we’ll save your updated details for easy re-ordering.

If your new shirts fit slightly differently than your old ones, the most likely explanation is they need to be “broken in.” We encourage washing and wearing the shirts several times.

If immediate adjustment is required, we ask that you loan us your best-fitting older shirt in addition to returning the new shirts. This will allow us to measure the older shirt and determine your preferred measurements.

Your corresponding online size depends on the label in your existing shirt. Please click here for details.

Succinctly, the difference is the degree of customization.

With our Made-To-Order tool, customers can customize the Fit and Style of the shirt with selected fabrics.

Our Bespoke Shirts allows customers to create fully custom shirts down to the smallest details, from fit to fabric to collar, cuff, buttons, monograms, and more. Our Bespoke Shirts are available exclusively at our Houston Store or a Hamilton Stockist. For first-time Bespoke purchases, there is a minimum order of five shirts. There is no order minimum on repeat purchases.

While Hamilton Bespoke Shirts are not available for purchase online, all fabrics and styles online are available at our Houston Storefront or a Hamilton Stockist.

If we have your measurements on file, simply call us, and we’ll make your shirts just the way you like them.

We suggest commercial laundering without starch. If a specific fabric requires dry cleaning, this will be indicated on the shirt care tag. Federal law does not allow us to suggest “commercial laundering” on shirt care tags.

For this reason, the care tag reads, “Machine wash cold, line dry, do not bleach.” This is also an acceptable form of shirt care; however, we have observed that shirts shrink more when washed at home as opposed to commercially laundering.

Your collar has been specially constructed to avoid excessive shrinkage after many launderings. For this reason, we prefer not to glue or fuse the interlining to the collar fabric.

If hand ironing, press from the tips of the collar up and towards the center. Do not press towards the tips of the collar, or the fabric may crease against the seam.

If you are consistently having issues with fabric creasing on your collars, you may want to consider fused lining. Although not recommended due to excessive shrinkage, we will use fused lining upon request.

Collars and cuffs consist of an interlining sewn between two pieces of fabric. It’s this interlining that provides the necessary structure and weight. Most shirtmakers choose to fuse (glue) the interlining to the fabric because it is an easy way to ensure the shirt looks crisp when new.

The downside to fusing is that the shirt continues to shrink with each laundering as the glue contracts. It requires greater care and skill to construct an excellent non-fused collar. Non-fused shirts do not shrink after initial launderings.

Although not recommended due to the excessive shrinkage, we will use fused lining upon request.

The answer depends on many factors, so it’s best to contact one of our Shirtmakers regarding your specific situation. Here are some general guidelines:

• We guarantee that shirts will be delivered within our stated sizing tolerances. If we fail to do so, we will make the necessary alterations at no charge. Otherwise, alteration charges will apply.
• The body of a shirt can’t be altered to a larger size. If the collar and/or cuffs are too small, those can sometimes be replaced.
• The body of a shirt can be reduced up to 2” in the chest, waist, and bicep areas. If additional alterations are required to achieve your desired fit, the shirt should be replaced. If the original shirt was purchased within a year of the requested alteration, we will extend a 25% discount on the replacement.
• We can sometimes replace parts of a shirt (collars, cuffs, etc.). We must ensure that fabric is available and matches the color shade of the shirt. Shirts often change color with time and laundering.
• Shirts more than ten years old cannot be easily altered without the shirt falling apart.

Hamilton Products

• Alterations to Hamilton products can be made within certain parameters for each garment.
• Most garments can only be taken in or let out +/- 1”.
• Tailor must approve alterations during fitting. The Delivery window for alterations will vary. We cannot guarantee the completion of alterations by a customer-requested date. See our Alterations Price List for a full list of pricing.

Non-Hamilton Products

Non-Hamilton products will be accepted for alterations on a case-by-case basis. A customer must provide a credit card for us to keep on file, and an associate will provide a cost estimate at the time of fitting. Please note this is only an estimate, and the final cost cannot be determined until the work is complete. Factors determining cost and Hamilton’s ability to perform requested alterations may include:

• Tailor’s availability and open workload.
• Number of garments customer would like to alter.
• Type of alteration (very easy or very difficult/complicated).
• Completion date requested.

Please note that alterations are “best efforts” only. Garments may be damaged during the alteration process, and Hamilton will not provide any reimbursement for the cost of the garment being altered.

Non-local Hamilton customers who prefer their garments be tailored locally and are unable to come back to Hamilton for fitting.

Hamilton will cover the cost of alterations up to $100 per garment.

• A Suit Jacket and Pant constitute one garment.
• Customer will need to provide copy of receipt to qualify for reimbursement.

We ship in the continental US according to the rates found in the next section. Please email [email protected] for shipping costs to other locations.

For standard sizes, please allow up to 5 business days from receipt of order to shipment. For custom sizes, please allow up to 10 business days from receipt of order to shipment.

SALES TAX

The sales tax charged depends on where the order is shipped. You will be able to view the sales tax included in your order before you confirm your order.

SHIPPING OPTIONS

UPS Ground Arrival: 2–5 Business Days Cost: Free

UPS 3-Day Select Arrival: 3 Business Days Cost: $14.95

UPS 2nd Day Air Arrival: 2 Business Days Cost: $19.95

UPS Next Day Air Arrival: 1 Business Days Cost: $49.95

We’ll happily adjust the price of a purchased item if it goes on sale within two weeks of the order date. Items not purchased at full price are not eligible for price adjustments.

It’s important to us that we provide full satisfaction with every order, which is why we offer our Perfect Fit Guarantee.

Your First Shirt: If you’re not happy with your first shirt, we’ll gladly alter or remake it at no charge. Once we perfect your fit, we’ll save your details for easy re-ordering.

Subsequent Shirt Orders: We guarantee that Hamilton shirts will be delivered within the stated sizing tolerances. If we fail to do so, we will make necessary alterations at no charge. Otherwise, we offer credit or exchange within 30 days of the original purchase date. If credit is requested, please allow 3 to 5 business days for processing of your refund. There is a $25 return fee per shirt. To avoid incurring this fee, our Shirt Specialists will gladly send try-on shirts to confirm your fit before placing the order.

To return a package, place the relevant item(s) back into the original shipping box with a note detailing the reason(s) for returning the item(s). Apply the enclosed pre-paid UPS label over the original, and drop the shipment off at any convenient UPS location. To find the nearest UPS location visit UPS.com.

Hamilton Shirts 5700 Richmond Avenue Houston, Texas 77057 713.264.8800

Gift Cards are redeemable for merchandise only and cannot be redeemed for cash. We offer two types of custom shirts, Bespoke and Made-To-Order. Bespoke is a higher level of customization and requires a first-time order minimum of five shirts. Any gift amount less than five shirts is eligible for redemption as Made-To-Order.

Gift Cards purchased in our Houston Storefront or over the phone cannot be used at checkout to place an online order. If you have a gift card that was purchased in our Houston Storefront or over the phone, please contact us to place an order using the gift card.